Home > Uncategorized > An Encounter with the Worst Salesperson Ever

An Encounter with the Worst Salesperson Ever



excuse the errors, as I was fuming mad when I sent this out.

**************************************************

—– Original Message —–
From: Rowena Grace
To: ashraf@habtoormotors.com
Sent: Tuesday, May 12, 2009 9:28 AM
Subject: COMPLAINT FROM A VERY DISSATISFIED CUSTOMER

Good morning.

My name is Grace, and I picked-up a car from your showroom yesterday. Since I started my loan application, I have been talking to Naveen, who I have later found out is a personnel from the finance department (or from another department that is NOT sales). In all the days that I have been dealing with him, I’ve been very cooperative and I did not create any hassles for him nor harrass him in any way. However, after I picked up my car, I am left very dissatisfied with the overall service I received from him. Needless to say, he has ruined for me what otherwise should be an enjoyable experience of buying a car.

Firstly, he kept on promising to me that I can pick up the car at a certain day, and when I call to tell him that I am coming to the showroom, thats the only time he tells me that I cant. The first time, he told me that I can pick up the car last Saturday, then when i called he said he forgot that the insurance people are not working on Saturdays. How long has he been working in the company to not know that very basic thing? Then, he promised that i can pick up the car on Sunday, and when I called, only then that he again told me that I cant pick up the car because of the registration (the money for which I gave him some weeks ago along with the downpayment). He doesnt even have the decency to call me beforehand that I wont be able to pick up the car on both occassions, and instead it is I who have to consistently call him to check.

And for all these, he gave me not even a sliver of an apology.

When I picked up the car yesterday after i signed the cheques (which he also promised are ready and only waiting to be signed by me —  but when I came yesterday, he still had to write the amount on the cheques one by one while I sign them) I was handed the car and was surprised to see that i did not get the remote for keyless entry, which I have told him I wanted. When I confronted him about it, he said that its the specs he got from the sales person — which is a big, big LIE because he was the only one whom I was speaking with in Al Habtoor, and no one else. Obviously he was trying to cover his ass by LYING. Then, he suggested that I have the keyless thing installed when I bring the car for its first check up. The point, which is that HE DID NOT DELIVER what we agreed on, is obviously lost to him.

And for this, even after I demanded an apology, he gave me NONE. All he said was that he is trying to find a solution and he matter-of-factly asked me whatelse can he do. HERE’S WHAT: HE CAN DO HIS JOB RIGHT!

What is the most irritating to me is that he told me that he is not from sales and that there are certain follow-ups in the process that is not even his job. To this I replied by asking why then didnt he pass me on to the right sales person?? Is it because he gets commission for this sale?? I dont even care if he does, just as long as I am serviced right!

I dont know why this person has a problem servicing me. Is it because I am Filipino? And even though I am getting a low-end priced car, I believe, as your customer, that I deserve the best service you can possibly give. And obviously, i got the very opposite of that.

This email is to tell you that you have in your employ the most horrible ‘sales’ person I have ever met in my entire life. When I fist came to your showroom to look for a car, I spoke with this man and while in the middle of the conversation, an Arab guy walks up to us and started berating him for his lousy service. I should have taken a clue from that. Now, I must say that I regret having done business with Al Habtoor Motors because of this person.

I hope you take this email in good faith, and do the appropriate action concerning this matter. Or else, you might lose some good customers because of the faulty attitude of this man and his awful, awful way of conducting business.

Thank you.

**************************************************

From: NAVEEN
To: Rowena Grace
CC: ashraf@habtoormotors.com

Date: Tue, May 12, 2009 at 12:31 PM
Subject: Customer Comlaint

Grace,

Good Afternoon !

I apologize for the delay for the delivery & misbehavior from my side & assure you to provide with a better services.

Regards
NAVEEN GOPINATH
F&I SPECIALIST
AL HABTOOR MOTORS CO LLC
PHONE-04-608-4000

**************************************************

From: Rowena Grace
To: NAVEEN
CC: ashraf@habtoormotors.com

Date: Tue, May 12, 2009 at 3:14 PM
Subject: Re: Customer Comlaint

This apology would have been more relevant and appreciated YESTERDAY. However, I accept it with hopes that you improve your business manners, for your own and your company’s sake.

Also, I want to let you know that prior to this incident, I have referred you to a colleague of mine who is also looking for a car. She told me that you called her today to follow-up. As dictated by my conscience and better judgement, I have shared with her my experience with you. In her own accord, she made a decision not to do business with you, if ever she chooses to purchase from Al Habtoor (which she is also now reconsidering).

I hope you have learned a lesson from what has transpired. Good luck.

**************************************************

Edit:

—– Original Message —–
From: Ashraf Kamel
To: Rowena Grace
Sent: Wednesday, May 13, 2009 9:28 AM
Subject: RE: COMPLAINT FROM A VERY DISSATISFIED CUSTOMER

Dear Ms. Grace,

Good Morning!

First of all, thank you for letting us know about this matter and we would like to apologize about what had happened. I already had a meeting with Naveen regarding this and he was sorry for the miscommunication between the two of you. I already spoke to him so that next time he promised that it will not happen again to any other customer. Our staff here in Al Habtoor Motors are always ready to give a high service to our valued customers to make them satisfied and happy and when things like this happens I, being the manager ensure to make the necessary actions for our staff. We, in Al Habtoor Motors treat our customers fairly and we give our respect to each and every nationality. We are looking forward in dealing with you again in the future.

We’ll make sure to meet your standards and exceed your expectations.

Thanks & Regards,

Ashraf Kamel
Branch Sales Manager
Dubai-Head office
Al Habtoor Motors Co. (L.L.C.)
Tel: +9714 2691110
Fax: +9714 2692545

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